How Pot of Gold Works
This process guide explains how an addressless, appointment-based gold valuation works with Pot of Gold. It is intended to help you prepare before speaking with Neville.
From First Message to Instant Payment
The whole process usually takes less than a day: message Neville with a description of your items, agree a convenient collection time, watch the valuation happen in front of you, and get paid immediately if you accept. No shop visits, no posting valuables, no obligation.
1. Start with a Description
Contact Neville with a short description of the items. If you voluntarily share photos or details, they can help identify whether the items are jewellery, coins, bullion, watches or mixed gold.
2. Confirm Availability
Free collection is only arranged once your area, item type and timing are confirmed. Availability depends on practical service-area scheduling across Johannesburg and Gauteng.
3. Prepare Items and Documents
Group jewellery, coins, bullion and watches separately where possible. Keep certificates, boxes, purchase records or other supporting documents with the relevant item if you have them.
4. Arranged Collection and Sorting
At the arranged appointment, items can be sorted by type and visible karat markings. Unmarked pieces can still be discussed for assessment.
5. Valuation Factors
Valuation can consider purity, weight, item type, reference-market factors, condition, stones, certificates, packaging or coin/bullion details. No website estimate is a guaranteed offer.
6. Explained Offer and Decision
The offer is explained before you decide. You remain free to decline. ID, ownership and payment arrangements should be confirmed directly with Neville before the appointment is finalised.
Process FAQ
Do I need to send photos?
No. Photos are optional, but they can help with initial category guidance if you choose to send them.
Is collection always available?
No. Collection is confirmed by appointment where practical for the area and item type.
Can I decline after the offer is explained?
Yes. The decision remains yours.